Pack Myntra Policies

a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online.
b) If a customer cancels an order partially or returns an item, the convenience fee will not be refunded.
c) Convenience Fee, as applicable, will be refunded in case of a full order cancellation.
d) For accounts whose return behavior does not adhere to Myntra’s fair usage policy, shipping/platform fee will be non-refundable irrespective of order value*.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse Myntra's customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. Myntra reserves the rights to levy convenience fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.